Reference

What You Agree To When You Use vip155

Opening an account on vip155 means you accept these conditions — who can access the platform, how wallet transactions via DANA, OVO, and GoPay are handled, and what applies in your region under local law.

Eligibility by regionDANA, OVO, GoPay wallet rulesAccount data and retentionAccess subject to local law
vip155 What You Agree To When You Use vip155
REACH OUR TEAM

How to Contact Us on Legal Matters

If you have a question about your account terms, a wallet verification hold, or a data request, our support team handles it directly. Reach us through any of the channels below and describe your account situation clearly so we can resolve it without back-and-forth.

Live Chat Open the chat window from any page on vip155. Describe your legal or account query — a team member picks it up and responds directly.
Email Support Send your query to our support address. Include your account ID and wallet type — DANA, OVO, or GoPay — so we can locate your record quickly.
Account Help Centre Access the help section from your account dashboard. Use it to submit wallet verification documents or request a data access review.
HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

Your account security and the data attached to it are managed with clear, consistent rules. We use SSL encryption on all pages and wallet transactions — that covers every DANA, OVO, and GoPay flow through the platform. Cookies track your session and help us keep your account logged in securely; you can adjust cookie preferences from your browser settings at any time.

Data Retention

We keep your account records as long as your account is active and for a defined period after closure. You may request a summary of what we hold by contacting support.

Cookie Policy

Session cookies are used for login security and page performance. Third-party analytics cookies can be declined without affecting your ability to deposit or withdraw.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately to freeze the account.

Change Requests

To update wallet details or request data deletion, raise a ticket via live chat or email. We process these requests after confirming your account identity.

Legal Questions We Hear Most Often

These are the questions we get asked most when it comes to account terms, data, and wallet conditions on vip155. If yours is not here, open a chat and we'll sort it out.

Access depends on local law and eligible regions. We serve areas where local law permits. If access is restricted in your region, we are unable to activate your account.

This is a standard anti-fraud measure. A GoPay deposit returns to GoPay, an OVO deposit to OVO. It confirms the wallet belongs to you and prevents third-party payout attempts.

Withdrawals are held for manual review until wallet and account names are verified as matching. Contact support with your account ID to speed up this check.

Submit a data access request via live chat or email. Include your account ID. We will confirm your identity before sharing any account or transaction records.

No. One account per person is the rule. Multiple accounts linked to the same identity or wallet will be flagged, reviewed, and may result in account suspension.

Raise a wallet-change request through live chat before your next withdrawal. We verify your identity first, then update the wallet on record before processing any pending amount.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.